Refund Policy

The Product Return Policy is set by Tokoteknologi to protect the rights of students and instructors as users of the Tutorial Tokoteknologi platform.

  1. The applicable terms are those set by PT. Tokoteknologi Mikroelektronik Nusantara for students as recipients of the educational services provided by partner instructors. Any terms beyond those set are invalid, and even unlawful.
  2. If a learning package (course) includes products, whether vouchers or physical goods, that you receive damaged or not as ordered, please contact our Customer Service within 1x24 hours at most after the payment is confirmed by the admin. Hotline: 0812-18000-245 or email cs@tokoteknologi.com
  3. The shipping cost for returning goods to our address at Jl. Mayjend Panjaitan 11A Malang, 65113 made by the student (because the product is damaged or defective) is the responsibility of the student.
  4. Partner instructors must ensure that products work normally (if electronic) and are in good condition, and match the specifications stated in the product description. Damage caused by the courier during shipping is not our responsibility.
  5. Electronic products always go through a Quality Control process of 1x24 hours at most before the goods are shipped.
    6. We can only replace damaged goods with a new (identical) product, not with another product or with money (refund), unless the product is no longer available in the partner instructor's warehouse or our warehouse.
  6. All of the above terms apply only to partner instructors who have a seller account and students who are registered as customers at warehouse.tokoteknologi.com